This web site is owned and operated by Framebow Animal Housing who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Framebow Animal Housing
Flyte so Fancy Ltd.
The Cottage, Pulham
Phone: 01300 345 229
Fax: 01300 345 858
Email: framebow [at] flytesofancy [dot] co [dot] uk
Vat Reg Number: GB845 1306 43
Company number: 6273394
Making A Purchase
Placing an order is easy through our website. Just browse our store and add any items that you wish to buy to the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by credit or debit card, or by telephone 01300 345229 (Paypal payments are not accepted by phone). Framebow Animal Housing (Flyte so Fancy Ltd) is PCI DSS Compliant.
BY CREDIT/DEBIT CARD: Select pay by Credit Card and you will be taken to our secure payment server, Email confirmations will follow immediately upon completion.
If you experience problems making a payment through the website please check you have entered your email address correctly (e.g. no spaces, most payment errors are due to this problem), your name, address and particularly postcode, are correct. If this still does not resolve the problem please call 01300 345229.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when full payment has cleared, and hence a contract between us. Your invoice will be included with the goods. We have included this term to protect us in the case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We store the contract's content and will send you the details of your order, as well as general terms, via email. You can find the Terms and Conditions on this website at all times. The details about your recent orders can be found in your customer login.
Shipping And Handling
Carriage charges for all goods are worked out by weight and size of package. To find out delivery charges just add goods to the basket and then click Checkout, select destination and the delivery charge will be displayed.
We currently ship goods within the UK and Channel Islands only. No goods will be shipped without payment in full by credit/debit card. Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full.
Non-housing goods (e.g. Auto Door Openers) are despatched next day, via courier usually on a 1 - 2 day delivery (UK only). If your order is urgent please let us know and we will do our best to get the goods to you as soon as possible.
Housing (and any goods ordered at the same time) are despatched via pallet delivery company to arrive on an agreed delivery date. You will receive a separate email, within 24 hours of placing the order, offering a delivery date. Please reply to this email and confirm whether the date given is convenient or not.
As the house orders are bulky and delivered on a pallet (usually measuring 4ft x 5ft), it is necessary to confirm with you whether you can accept the order personally or whether it is possible to leave the pallet safely at the delivery address. Please also consider whether access to your property is possible for a 7.5 tonne lorry, and let us know if not, so we can consider other options.
A signature upon delivery is always preferable in case of any damage that may have occurred during transit. Please check the delivery upon arrival and make notes of any damage on the drivers manifest. Full details and a downloadable image of the delivery by pallet dimensions can be found on our Delivery Information page
We can only agree delivery dates and book them with our delivery companies. We cannot guarantee that there will not be extenuating circumstances which mean the delivery companies cannot make the delivery on that day e.g. traffic accidents, flooding, vehicle breakdown. This is very rare and 99% of our deliveries are made on time. Please do call us as soon as possible if there are any delivery company issues, we make every effort to solve problems as a matter of urgency.
By agreeing to these Terms & Conditions you agree that proof of delivery by our delivery company is sufficient evidence that the goods have been received. If you give us instructions for the goods to be left in a safe place at your property then we cannot accept responsibility for any loss or damage once delivered, although we will always do our utmost to solve any issues of course.
If your item is not in stock, we will back order it for you. If we are unable to fulfil that backorder within 7 days, you will be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% value added tax is included where applicable.
Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption through the CreditCall secure payment system and we do not have access to your card details.
Framebow Animal Housing (Flyte so Fancy Ltd) is PCI DSS Compliant. No credit card details are held in full on any computer and no recordings are made of telephone calls.
You will also be asked to complete the Mastercard Securecard or Visa Verification option to further protect you, and us, from fraud. The order and address details are only decrypted after they reach our computer. Your payment card details are not held in clear text on any website.
We guarantee your satisfaction. Goods that are received damaged or faulty will be replaced immediately. Any faults 30-days after purchase will be dealt with on an individual basis. All Electronic Door Openers are covered by a manufacturer's warranty and any repairs or replacements after the 30-day purchase date will be dealt with by them.
All Framebow Animal Housing carries a 2-year No Quibble Guarantee, so that if the quality of materials or standard of workmanship is not what you expected, we can replace the product or refund your money (This does not include natural wear and tear or mal-treatment). After this period any faults will be considered on an individual basis in order to rectify any problem as we do want you to be completely happy with your purchase and our service.
Flyte so Fancy Ltd (Framebow Animal Housing) has been awarded membership of The Guild of Master Craftsmen. Membership was granted by The Guild's Council of Management in recognition of the company's commitment to work with skill and integrity, and its agreement to abide by The Guild's publicly declared aims and objectives.
If you need to reach us, please email us using the link on the home page, we normally respond within 24 hours (excl. bank holidays/weekends). Alternatively, you can call on 01300 345 229 (International +44 01300 345 229) or fax us on 01300 345 858 or write to us at Flyte so Fancy Ltd. The Cottage, Pulham Dorchester Dorset DT2 7DX United Kingdom
Flyte so Fancy Ltd (Framebow Animal Housing) does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
By giving us your email address you will automatically be added to our newsletter email list only. If you do not wish to subscribe to our email newsletter please either email firstname.lastname@example.org
or you can easily unsubscribe directly from the first newsletter.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
This does not affect your rights to revoke your consents at any given time or your right to have access about your stored personal data and the right to correction, blocking and deletion of data by emailing email@example.com
This website collects user data through a web analysis tool (Google Analytics) using cookies that are able to be used to generate pseudonyms for user profiles. This is a traffic analysis tool only, no personal data is collected.
Reviews via Feefo:
Ten days after your order has been shipped you will receive an email from Feefo asking you to review our service and products. Feefo are a completely independent company and we cannot amend, alter or influence what they add to our website. You are under no obligation whatsoever to complete this review but your comments will provide us with valuable feedback to constantly give the best service.
If you have an item that needs returning please email framebow [at] flytesofancy [dot] co [dot] uk to say you wish to return the item. You can call us on 01300 345229 to say you wish to return the goods but to ensure your rights are not infringed please also email us.
If you decide you no longer require the goods within 14 days of the day of receipt of the goods ('cooling off period'), we offer a full refund of original invoice including original delivery charges (excluding supplements) in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return carriage costs are not refunded. We also exclude refund of carriage costs of pallet deliveries due to costs once the pallet has been despatched but all cases will be considered on an individual basis.
Please return the goods unused in the original packing and we will refund your payment card. You must return the goods to us within 14 days of informing us of your cancellation. Your refund will be paid within 14 days of receipt of the returned goods. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge of £10. Goods that have been used will not warrant a full refund but this will be considered on an individual basis. Return of the unwanted goods
can be either by courier or by post in which case we may arrange a collection or send a returns label if you wish. The cost of courier collection or post will be deducted from your refund. Postal costs will be in accordance with post office charges and courier collection will be a minimum of £5 to a maximum of £15, this will be according to weight of the goods and therefore courier costs. You will be informed of these costs before your return.
If you are returning goods at your own costs then please just let us know when they have been despatched.
Please include your order number, name and address details with the returned item and a copy should be included in your package. If returning for exchange please make sure the goods are returned in new condition and in the original packaging. Thank you.For faulty or damaged goods:
Please notify us immediately by phone (01300 345229) or email if you find the goods damaged or faulty upon receipt and we will replace immediately. You may call us about a damaged or faulty item but you should also email us to comply with our returns policy. We reserve the right to refuse returns that do not comply with our returns policy.
Framebow Animal Housing offer advice by telephone and in detail on the website and we ask that you consider this when making any purchase. If you purchase goods against that advice Framebow cannot be held liable if they are then found not to be suitable for your purposes e.g. Lengths, heights, weights etc are given for every product where necessary.
Your rights to return goods are protected under the EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) which can be found at http://www.hmso.gov.uk/consumer-contracts-information
No goods will be shipped without payment in full by credit/debit card. Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full. Please see our Terms & Conditions at www.framebow.co.uk